Injusticies suffered by student on Invigilator app

LML4806 was my last module in 2025 June exams, which I failed and was not afforded an aegrotat so had to wait the whole semester before writing which was October 2025. I couldn't login to the invigilator app due to a "missing AIP token" & wrote to the lecturer of the module. Even now no one at UNISA Durban campus knows where to find this token. My marks are not released and I am sent from post to pillar i.e., exams and the lecture referred me to proctors proctoring but proctoring referred me back to the lecture.

I could not be so ******** as to not abide to proctoring rules on my last module that I have been complying to in all my previous modules. It was neither negligence nor intention from my end that the invigilator app didn't allow me in. This invigilator app has problems and we don't get assisted even on WhatsApp number we have to send to. UNISA is very much aware of this but chooses not to create a policy for those who came across a problem. The student bears the brunt because one has to repeat a module. Student didn't understand the content of the course, they repeat a module. Student experienced problems with invigilator app, the repeat a module.

Whether it's the UNISA's fault of the student's fault = student must pay and repeat a module.

***4 requests marks be released