How the ...

I have been a student with UNISA for 5 years now and there's always a problem!<br> <br> Been on hold for more than 20 minutes. I was number 11 in the que and suddenly I was dropped to being number 21 in the que. How is this possible???<br> <br> UNISA has probably the worst communication means!<br> <br> I will not recommend UNISA.<br>