Frustrated Alumni- Lack of UNISA responsiveness

I would like to express my disappointment and frustration with the levels of service given by UNISA to their alumni. I studied through UNISA from 1995 to 1999 for my Bcompt and Bcompt honours. I have been trying to get UNISA to assist me with getting a stamped / sealed transcript which can be used to assess my Credentials for the World Education Services in Canada. My frustration is that the student call centre is not answered and at times I have held on for up to 45 minutes at a time with the calls being dropped In the end; emails are not responded to and if a response comes one goes round and round in circles with no one actually willing to understand your request and not providing any assistance. I have now been passed from The Florida office enquiries to the CA Enquiries, to myUNISA and to the school of Accounting Science with no success at all!

It is extremely frustrating that an institution this size is so unresponsive.

I have been advised to set up an appointment via My Unisa but cannot get a login for My Unisa as the system does not accommodate pre 2008 student numbers! The My Unisa help desk is completely incapable of assisting and have referred me back to the school of Accounting Sciences!

I have visited the Florida Campus on numerous occasions and each time have been turned away at the gate because I am not a current student.

UNISA seriously needs to improve their standard of service and be more responsive.