Failure to respond to enquiries

After obtaining academic results I have sent countless emails and made many phonecalls to the institution in order to receive an official transcript. Their failure to respond is inexcusable. This is a matter if urgency as my academic future is highly dependant on this. My emails get an automated response or nothing at all. My phone calls are either ignored or only picked up for the phone it to be slammed down again.Unfortunately I am not able to go in to any of the campuses at the moment so my methods of contact are limited but none have been successful in the slightest. For a correspondence institution this is unacceptable as the main draw card is the fact that you shouldn't need to go in to the offices. The quality of response needs to be improved as they should realise that many people have deadlines to meet.I have only been registered at this institution for a single semester but I have experienced many things that seasoned students have. There are many online forums confirming this so I am definitely not alone in this. Hopefully this can be rectified soon although I think many people have complained with no recognisable difference. I am totally appalled and frustrated<br>