Dissatisfied customer/Student

Good day,

I sent emails to the following Unisa email addresses ' ********** ********** on the 14/07/2017. Only to receive an automated email acknowledging receipt of my email. I never received any communication thereafter indicating whether my request was actioned or not. There was no communication in terms of the procedures to be followed to peruse my paper nor did they communicate results of the remark if this was ever under taken. Instead I was sent smses stating that I had outstanding fees which I did not understand because I had already re-register for the course as I had not received any communication relating to my request to peruse or to get my paper remarked. I paid for the registration on the 31/07/2017. I then sent an email to find out what the outstanding fee was for and was told by CBMFINANCE that it was for the remark. To my shock I then called the CBMFINANCE department to get more clarity on this as I had not received any communication relating since the automated response that I received acknowledging receipt which was on the 14/07/2017. The lady in the CBMFINANCE department stated that I needed to get more clarity or sort out the issue with the Remark department. I tried calling and sending the emails in order to get some assistance or solution regarding the matter at hand only to receive the same automated email acknowledging receipt of my email and nothing else. I have even tried to call the Remark department but I have had no joy because their phone just rings to no response. Now I worried as the last sms that I received from the states, 'CBM student settle your outstanding balance to avoid financial cancellation of modules registered'. I am scheduled to write the exam for the course that I re-registered for now in October and I am worried as I am not sure what will happen to my paper as the sms threatens that they may cancel the courses that I have registered for. And I am puzzled as I don't know what I will be paying the R395 for because I was never communicated regarding whether my paper was remarked and if that was the case. I was never told if there were any changes to my mark of whether it stayed the same or worsened. I was never ever told what the process was in terms of perusal of exam papers. I am only being communicated with now via sms because there is an outstanding fee that I need to pay of which the service was not rendered to me.

My student number: 7085-076-3

Thank you Mapula