Disgusting service

I have been studying with unisa for 3 years, every year I battle with them to find out whether my registrations have been processed. this year I enrolled for an education course and I waited the two week period for the registration to be processed. after the two week period I then emailed and phoned to find out why I was still not registered, I did pay on time and register in the correct time period. Nobody rep**** to me for 3 weeks. Not one person could pick up their phones. all the numbers listed were never answered. after finding out they had not registered me, I then asked them for a refund, since I was not registered. I had no reply for week. Finally I had to send threatening emails to the higher management in order to get some response. eventually I received the refund forms and sent them through with all the relevant forms. I waited 15 working days for it to be processed, once again I had to go find out whether they had processed the payment, when I eventually got hold of someone they didn't know what I was talking about. I am still waiting on my money. Unisa service is pathetic and an embarrassment. I am now in the process of legal action