Disappointed with Support Dept

While I love studying through Unisa, I had great difficulty communicating with support to the point where I have lost R13,655 in study fees due to my deferment not going through. Please be advised - if you intend on deferring, look up the form and put it through before the closing date. I registered for my subjects after the submission date closed (I had no intention of deferring then, but apparently I’m in the wrong 🙄🤦🏻♀️). They are also wrong about there being no closing date for this form… When I sent through my support ticket, I was passed around like a hot potato. Great study partners but poor support system.