Disappointed

I’m so disappointed with the level of service at your call centre. I understand you’re dealing with high call volumes and I told myself I’ll call at 07:40 I did was on hold till 08:10 finally when I got to an agent and told them my query they asked for my student number I gave it, She then continued to talk to the guy next to her about dropping the call they continue to laugh and my call was dropped, you can imagine my frustration I just wanted the block to be lifted because I have paid the exemption fee that was required so that I can be able to register. I am really disappointed that a huge university that we have so much confidence in will allow such unprofessional service