Can we communicate with you UNISA?

It is very very difficult to get into contact with any person on the finance or admin or even department side. I had to hold for more than 45 minutes listening to a very faded recording of a lady trying to indicate which email addresses to use. I could not make out half of the letters or sentences she said. I have send an email in October 2020 requesting my credit to be refunded to me with ALL the documentation they require attached. They ignored me. I send another email with the same documentation which they required in April 2021. Until today, 23 November 2021 I have not heard anything or received any refund from them. (Please note more than a year has passed). I would like to go to the ombudsman, but then what will that help. I do know UNISA is one of the larger correspondence universities in the world, and I do understand that the administration on the departments therefore should be very high. But really. The communication between the relevant departments and the students are not up to par. I also see that they just ignore all the reviews here on hello-peter. Instead of tackling the problems they are just being like an ostrich sticking their heads in the sand and waiting for the storm to pass by. But unfortunately this is 'n rolling snowball and if it is not sorted out, the administration problems will definitely just escalate. I really loved the studies at UNISA, but I am afraid I do not love the administration side of this very great University.