Bad service and lack of transparency

<p>My story starts when i decided to apply at UNISA for a Bcom Banking degree. During the application process i sent countless emails to UNISA following up on my application which always showed a "pending status" on their tracking system, i phoned about a hundred times to no avail and don’t even get me stated on the number of times i took time off work to go to their Johannesburg branch.</p> <p>Now this problem became worse when i obtained a bursary from my employer and the funds were paid over to UNISA, however my application was not processed due to the strikes that were experienced by the university early this year.</p> <p>I have been sending emails and phoning UNISA to find out how the refund process works, to no avail. i even went to the main campus in Pretoria (mind you i stay in the eastrand). when i got the i was told i needed to go to the Sunnyside branch, which i did immediately however when i got there i was told they cannot assist me.</p> <p>i am very disappointed if this is how educational institutions make their money. i feel like i have been taken advantage of and at this point i am not willing to let R6 830.00 to just go down the drain.</p> <p> </p> <p>Regards</p> <p>Princess Ndebele</p> <p> ********** 3</p>