bad service

CeOn the 25/02/15 I went to the Unisa newcastle branch to enquire about my outstanding balance I was given my statement and the banking details.today the 16/04/15 went back to check my results because I have settled my account was serviced by Simphiwe Phakathi who instead of assisting me gave me the statement telling me my account was handed over he didn't even tell me who it was handedover to just a number and told me to call that number ,I asked him whether was the any assistance I can get from Unisa because I have transfered money into the account that was given to me by their employee he told me its not their fault I paid into the wrong account I must call the numbers and carry on studying while he was telling me all that he was shouting at me and everyone was looking at me as if I didn't know my story.this has made me angry because I was never informed of the account status and need action to be taken on this guy as this may happen to someone else .that was total bad service