Bad Customer Satisfaction

Hi, I have app**** for admission to study at Unisa about a week ago. I have not received any information, whether or not my documents received is in order or not, I have not had any feedback. I have made several calls on ***, *** and a few others., its been days with no answer on these lines and then when I do get a hold of some people. No one can assist, they do not even try to assist. The closing date is nearing, what happens if the closing date for applications has lapsed and I need to send further documents and I am not made aware. Its really frustrating trying most of my day for a few days to get a hold of someone and to get help. And as a first time student, there is absolutely no communication. Leaves a person helpless. Student code : ***7. I would like to find out the status of my application and if anything further is required, Major improvement is required for the communication and assistance to students who pay for studies and deserve to have assistance.