Bad, bad, bad service

My daughter app**** in 2023 for a course, paid the application fee, and no one bothered to send a email to inform her of what is going on, and when me start to asked you said its the students responsibility to check the website, yes maybe you are right, but its also your responsibility to send a email. Now that we ask about her application, you say she was declined due to full classes and on top of it she will not be refunded. A year, and no email, but her application fees was good enough. This is a young woman who wants to study to better her future, but once again the system fails people like always. This is not exceptable.