Appalling Customer Service

My registration was finalized on the 26th of January, received email to update my banking details on the 3rd of March which I didn't need to change cause they are still the same anyway, and my Nsfas status is "registration received" ... My fee's have not been cleared on my statement and I have not received any remittance advice for my allowances to be paid.

A quarter of the students where paid yesterday and I have been writing emails since last week to your financial department with no response. I have sent a DM on your Facebook page still no response and when I called your call centre yesterday a lady that sounded unwilling to assist me just said my funds have been processed and she doesn't know when they will reflect and she dropped the line.

I need my allowances paid ASAP as I am struggling with prescribed books as well as a financial calculator which cost R600 odd...