Admission

How Bad is UNISA'S SERVICES...I know really really bad! I app**** for admission, I paid my R 100 immediately and from there all I received was a UNISA Portal login and on that login is Decision pending!!!!!! The closing date is 30/01/2016 for the new registrations that in 15 days!!! I have not heard anything from UNISA and don't even bother to call because nobody answers the phone. Is there anybody who can assist!!!! urgently!!!!!! I am an existing student at Unisa I just app**** for a new qualification Student number ***1/ ID Number ***