absolutely pathetic

I have taken up a course threw unisa for basics of project management and from the start unisa and its service has been disturbingly pathetic. First they have captured my information wrong so I can not claim my log on, so I send them an email with my student number and my information to get this sorted out. Then get emailed by two brainless people as I've submitted this more then once due to the lack of response Billy Mngoma ,Dayne, which say please provide me with ID number, full name, surname and address which I had done in my email sent. Then I get a delivery of introduction manuals and stickers but no textbooks or any information on how to submit my assignments which according to the introduction is on the 15/08/2015 when my first assignment is due. Just over two weeks away and have almost nothing to go on. Is there a bunch of mentally sick people working at unisa? This must be the reason they ask full payment up front and I believe they are committing ***** by doing so when they are not even willing to send half the courses required materials. NOT ON. FIX IT NOW!!!!