A good customer service

What I like about the university is that it has improved the communication with the students. On their facebook page I saw that they wrote they are receiving a lot of calls from students and that we must be patient when we call in. When I made the call I could be patient because they told me before-hand that they are receiving a lot of calls. When they answered my call the call centre agent Keitumetse Masokojwane was helpful and very friendly on the call. Thank you so much for a great experience and continue loving your job and being patient with the callers.