15 Working Days for a refund, Yet still waiting

I sent a request for refund on the 26/08/2015.<br> <br> I then followed up on it a week later on the 02/09/2015, where I was told that everything had been received and that it had been sent for processing.<br> <br> To date and after following up on it today, I have been told that it has been pended due to fact that it has been regarded as a 3rd party payment.<br> When registering for studies, you are requested to stae how you will be funding your studies, whether by a institution or emplyer. . I am a private student, and I processed the payment from my wife accounts using internet banking. It should be of no concern, who the payment was made from. The remitter information does not even reflect as any institution or employer<br> <br> Why has no one ever made contact to advise, what the pending reason is.<br> <br> The credit balance is linked to my student number, my ID and all my details on system, why would I need to get consent from my wife to be refunded.<br> This was not outlined in the requirements listed in the refund application.<br> <br> I need this resolved, please advise when I will be recieving my funds as now 18 workings days have passed and I have still not been refunded.