********** Excuse for Service

The supplier installed laminate flooring at my residence in December 2014. They demanded full payment the day after installation. To my horror I found nails in the middle of the floor boards on the staircase when I decided to inspect their work in detail. I also found a floor board with bubbles, gaps between boards and corners of floor boards that were damaged or chipped. I informed the supplier of this back in December and the owner eventually inspected the floors in Feb 2015 and undertook to replace the lounge/kitchen floor as well as the stairs and areas upstairs. There was a small area upstairs (1 sq/m) which had water damage and they quoted me for that repair. Needless to say that after 8 months and many emails and phone calls the repairs have not been done. The last contact was in June when Jameel said he could do the repairs with salvaged floor boards. I insisted on new boards as that was what I paid for. He then undertook to do the repairs at the end of June as he had to wait for stock - even had his supplier call me to confirm. I am still waiting.