Paid in full and never received a booking confirmation or refund.

We have booked and paid for a holiday in April, for 02/10/2023. Unfortunately the agent never sent us a booking confirmation and never kept her promises as we contacted her numerous times and only got excuses. Up to now we have not received anything and was supposed to leave for our holiday today. There is no intention of a refund and she does not take our calls. She also does not reply messages, only a few whenever she pleases. Please be careful as this company is not reliable.