UTTER DISREGARD FOR CLIENT SAFETY

On the afternoon of 30 July 2024, my daughter and I visited the Uniq Clothing store at the New Market Mall in Alberton. As I was concluding my purchases at their self service check out the wooden TV Frame, that is held up by magnets by the way, FELL on my daughters head and face causing her to have cuts, bruising and grazes on the right side of her face. Firstly, when this incident happened in the store the Store Manager did not have any form of procedure to handle such. She called some one on the phone to inquire what was supposed to happen and at that point she ran to the Checkers store to apparently obtain an incident form however when she returned she shared that the store did not have any forms. At this point she asked me to write a statement and she did the same and she told me she would contact her superiors as I enquired regarding my child’s medical bills being covered in this incident. She told me she would call me in the morning. At this point I left the store to take my daughter to the ER to get checked out. The next day she called asking me to share the documents from the hospital. This was the last time she initiated any sort of contact. I emailed her a week after the incident to follow up and she told me she was waiting for feedback, I emailed once again on 14 August 2024 and I have STILL not received a response nor any feedback regarding the matter. It is utterly disappointing that the Uniq Clothing and the CHECKERS GROUP handles matters in such a manner. It is actually disgusting! What is even worse is how they hide all forms of contact with their head office and clients are directed to make contact via social media!!