Union Tiles Ballito - Poor Customer Service

Bought 2 packs of tiles from Union Tiles Ballito recently, on two different occasions.

Union Tiles Ballito explicitly said each time, should we want to return the tiles, tiles must be in the original packaging and purchasing invoices need to be presented.

Tried to exchange the tiles today in compliance with their stated return policy. Union Tiles Ballito now refuses to exchange the tiles.

I will also be taken this matter up with the Consumers Council.