NO ASSISTANCE WITH REGARDS TO A DEFAULT PRODUCT

Good day,

We bought a bath to the value of R25,000.00 and upon installation we realized that the epoxy within the bath (top layer inside the bath) is cracked (burst).

We spoke to the Manager, Collin at the Bedfordview Branch to advise him regarding the fault and he said he will send someone out for an inspection. We phoned this morning to inquire about this and we were advised that Collin is off-sick and no one will come to inspect the default product, because the bath fell. If the bath fell, why is there no other damages to the bath except for the cracked epoxy, so how did the bath fall? There is nothing factual about the statement and due to someone being off-sick we get no further assistance?