Default Product Disgusting Service

Harold Granite replaced my cupboard tops with engineering stone that was supp**** by Union tiles May 2015. After a few months a hairline crack appeared on the surface. Harold contacted Lorna who came out in December, took pictures and advised that she will discuss the situation with her director regarding a replacement. Lorna then sent advised Harold to come out himself and check the crack which he did and confirmed that it was product default. Harold and myself have been contacting Lorna from year for a replacement in vain. Lorna now advises that the she has lost the pictures that she has taken. This is not acceptable as the stone was provided by Union Tiles and needs to be replaced as the crack was a product defect and not due to any negligence on my part. The stone was expensive and I am very disappointed in the lack of accountability and service that we have received. Please arrange for the stone to be replaced as the crack will extend and result in a greater damage. I do not accept that I as a the ultimate customer has to be impacted as I have been. Fathima cell *** LL ***