updated policy schedule not emailed since 22 March

<p>On 22 March 2017 I called Union life to update my beneficiary and Duduzile who was very friendly and helpful have me an advise that I can still add my brother as an extended family as I was removing as a beneficiary. Later she transferred me to Lerato Lesiza who reassured me that all updates were made and I provided her with my email address. Lerato promised me that I will receive updated policy on Friday, meaning 25 March. To date I have not received any documents. Later the same day Colleen called me and I advised her lerato lesiza has already assisted, I then provided her with my email address after she confirmed all the information I updated, I even updated my sister's surname to Rabalago-Thutloe as even after divorce she still uses Thutloe as her surname. What a disgusting service.</p>