UNION LIFE CLAIM -NOT PAYING

I AM FUMING WITH ANGER. I HAD THIS UNION LIFE POLICY SINCE 2015 AND I RECENTLY SUBMITTED A CLAIM AND NO ONE HAS GOT BACK TO ME I HAVE BEEN CALLING HEAD OFFICE SINCE LAST WEEK AND THE 0861 NO IS NOT WORKING. WHAT TYPE OF FSP IS THIS . I DONT THINK THIS COMPANY IS ADHERING TO THE FAIS ACT AT WHOLE. AS IT STIPULATES T THAT THERE SHOULD BE TREATING US FAIRLY. I MEAN THE SOLE PURPOSE WE BLACKS TAKE OUT FUNERAL INSURANCE IS TO GET FUNDS TO COVER THE FUNERAL EXPENSES NOT TO BE INCONVENIENCED