INCORRECT INFORMATION AND BAD FEEDBACK

My grandmother went to the offices in Kimberley to inquiry about policy she was told that she will only receive R2500 in cash and when she inquired about the coffin, she was told that she won't get a coffin the R2500 is the only amount she will get.<br> <br> She had this policy since 1993 for more than 20 years and never skipped a premium, when my grandfather passed away in the year 2000 the same policy gave the coffin as well, so I don't understand why she would not get a coffin.<br> <br> When my grandmother also inquired why she is getting so little back, because the premiums that she have been paying from the beginning of this policy is more than what she will get at time of death, so the person at the Kimberley office advised her that she go write an affidavit and cancel the policy and claim all premiums back.<br> <br> She did that and went to the police station to make an affidavit to cancel policy and ask for a refund as indicated to her, but when inquiry was done about refund the response was what refund, because the policy is cancelled. yes policy has been cancelled on advise from one of Union Life staff members because my grand mother could claim all premiums back, False pretenses <br>