********** services - (non service)

I made a funeral claim with union life on Monday 3, September 2018 with Union Life. The policy clearly states that payment will be made within 48 hours, to date I have not received my claim pay out, after submitting all relevant documents. My claim was only assigned today, after I made numerous calls and made to hold for more than 30 minutes due to staff being on lunch. I have also been informed that the company is being audited and is under review and there is a possibility that I will not receive the payout this week. I want the funeral claim to be paid no later than the 6th September 2018.