Double debit

<p>Union life double debited my account and did no even contact me to explain and atleast apologise. They waited for me to spend 15 minutes on the fone holding for "the next available consultant". When I finally got thru I was given 3 different explainations. They said I would get a refund on the 10 July 2017. </p> <p> </p> <p>The service is poor and they dnt speak the same business language.I regret ever taking up a policy with them. If getting a refund for a mistake they made is so difficult, I wonder what excuses they will make when they to pay out a claim. God ****it!!!!!!! Thanks for nothing</p>