Worst customer service experience

I honestly wish there was a negative rating because I'd rate them - 10. Their rates are sky high. Today I got the worst service from their consultant on telegram when I was questioning about the credits on my wallet,there was no response instead the consultant gave me 1 word answers which I find very unproffesional on my side. I made an enquiry at 10h03 and now it's 1h43 without a straight answer. I am honestly disheartened with how you do things.