NY
Nel Y
1 reviews | Active since Aug 2021
04 Aug 2021, 18:32
Unimet systems prepaid
Your tariffs are ridiculous, unbelievable. Not only I receive 70 units for R300,but you deduct again your so-called fees from it. Furthermore, it only last for 3 days, and we have to load it again. Even when the geyser off, it's still the same. Worse, we are only two in the flat, and we do not cook every day. Everyone is complaining here and moving out because of you and your ****ty services. I am so disgusted, and my landlord is losing a lot of tenants because of you. I hope he can act fast and remove your meters because this is unacceptable!!!
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Unimet Systems's replyOfficial
26 Nov 2021, 15:23We are sorry for your poor experience.
The monthly fixed fee is not for our services, but for your fixed municipal fees billed by your landlord. Depending on your usage of your prepaid utilities, it is possible that you do need a top-up every few days.
Please contact our support desk so that one of our agents can give you a refresher course on the workings of your facilities. Kindest regards.
The monthly fixed fee is not for our services, but for your fixed municipal fees billed by your landlord. Depending on your usage of your prepaid utilities, it is possible that you do need a top-up every few days.
Please contact our support desk so that one of our agents can give you a refresher course on the workings of your facilities. Kindest regards.
Unimet Systems's reply26 Nov 2021, 15:23
Official
We are sorry for your poor experience.
The monthly fixed fee is not for our services, but for your fixed municipal fees billed by your landlord. Depending on your usage of your prepaid utilities, it is possible that you do need a top-up every few days.
Please contact our support desk so that one of our agents can give you a refresher course on the workings of your facilities. Kindest regards.
The monthly fixed fee is not for our services, but for your fixed municipal fees billed by your landlord. Depending on your usage of your prepaid utilities, it is possible that you do need a top-up every few days.
Please contact our support desk so that one of our agents can give you a refresher course on the workings of your facilities. Kindest regards.