Unimet

Unimet system decided to double allocate hot water in my hot water meter, when I raise it with them. They acknowledge that it was their fault because of the network gap they experienced with my meter. I've asked them to credit my unimet account instead of my hot meter as I have set a budget for the entire month of june.

They have not done what I have asked and I don't understand why I have to pay more when it's their system at fault. I would understand if it was mu fault but in this case it's not.