MB
Marco B
1 reviews | Active since Aug 2021
01 Aug 2021, 15:47
The Parks Resident.
Pathetic service. Why do Estates even use this service. "R300 monthly service fee" from thousands of residents God knows for what. Then when U load/ topUp your account, it takes forever to pull through so you sit for hours without electricity - as if dealing with Eskoms loadshedding is not enough. These people dont answer calls, don't respond to messages as if we owe them money. Unbelievably poor service.
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Replies (2)
Unimet Systems's replyOfficial
03 Aug 2021, 15:53Hello Marco. Thank you for your posting as this helps us improve our service. The R300 charge is for your fixed monthly municipal charges of Electricity and Water. This is not a service charge levied by Unimet. It is a charge recovered by your landlord. The delay in obtaining data from your meters is due to the weak mobile GSM signal in your area. We believe that Vodacom is installing a new tower in the area and we are looking forward to an improved signal to alleviate the delays you are experiencing. The correct number to dial for support is 0861-864-638. Please do not ring our WhatsApp line as this is not monitored for phone calls. Kind regards UNIMET.
Unimet Systems's reply03 Aug 2021, 15:53
Official
Hello Marco. Thank you for your posting as this helps us improve our service. The R300 charge is for your fixed monthly municipal charges of Electricity and Water. This is not a service charge levied by Unimet. It is a charge recovered by your landlord. The delay in obtaining data from your meters is due to the weak mobile GSM signal in your area. We believe that Vodacom is installing a new tower in the area and we are looking forward to an improved signal to alleviate the delays you are experiencing. The correct number to dial for support is 0861-864-638. Please do not ring our WhatsApp line as this is not monitored for phone calls. Kind regards UNIMET.
Unimet Systems's replyOfficial
26 Nov 2021, 15:26We are sorry for your poor experience.
The monthly fixed fee is not for our services, but for your fixed municipal fees billed by your landlord. When there is load shedding your tokens are not able to be uploaded to your meter.
Our national call center number is 0861-UNIMET and we are available Mon-Sun from 08:00 to 22:00. We are unable to answer calls to our WhatsApp number but can assist by text on ***. Kindest regards.
The monthly fixed fee is not for our services, but for your fixed municipal fees billed by your landlord. When there is load shedding your tokens are not able to be uploaded to your meter.
Our national call center number is 0861-UNIMET and we are available Mon-Sun from 08:00 to 22:00. We are unable to answer calls to our WhatsApp number but can assist by text on ***. Kindest regards.
Unimet Systems's reply26 Nov 2021, 15:26
Official
We are sorry for your poor experience.
The monthly fixed fee is not for our services, but for your fixed municipal fees billed by your landlord. When there is load shedding your tokens are not able to be uploaded to your meter.
Our national call center number is 0861-UNIMET and we are available Mon-Sun from 08:00 to 22:00. We are unable to answer calls to our WhatsApp number but can assist by text on ***. Kindest regards.
The monthly fixed fee is not for our services, but for your fixed municipal fees billed by your landlord. When there is load shedding your tokens are not able to be uploaded to your meter.
Our national call center number is 0861-UNIMET and we are available Mon-Sun from 08:00 to 22:00. We are unable to answer calls to our WhatsApp number but can assist by text on ***. Kindest regards.