TK
Thabang K

1 reviews | Active since Feb 2022

25 Feb 2022, 18:41

Meter not loaded after paying into the meter now

The second time that this has happened , I tried to load the meter .. the payment went through but the payment said failed . It has been 2 hours since this has been resolved and they are not giving any information on the issue and plan on it getting solved .

0
Replies (1)
Unimet Systems
Unimet Systems's reply20 Jun 2022, 14:36
Official
Hello. Apologies for all inconvenience.
Topping up your meter is a two step process. The first step is when funds are allocated from your wallet and the second step is when the token is credited to the meter. If a token does not allocate to your meter, it may be due to a temporary communication issue. In such cases a technician gets assigned to investigate further.