BM
Bongekile M
1 reviews | Active since Dec 2019
31 Jul 2023, 18:17
Dissapointing service
I wish there was a negative zero on the ratings because your service lately is below part and very disappointing, getting hold is a struggle as well,if I see any other company /complex using your services I will gladly passby
Helpful (0)
Replies (6)0
Replies (6)
Unimet Systems's replyOfficial
31 Jul 2023, 19:23Good evening
We sympathise with you that with all the changes made by your landlord recently has created a lot of instability at your estate. Unfortunately, it is not under the control of Unimet how the landlord chooses to bill for services. As has been communicated to you by your landlord, with effect from 1st August 2023, your billing will revert to how it was prior to July 2023.
Kind regards, Unimet Systems
We sympathise with you that with all the changes made by your landlord recently has created a lot of instability at your estate. Unfortunately, it is not under the control of Unimet how the landlord chooses to bill for services. As has been communicated to you by your landlord, with effect from 1st August 2023, your billing will revert to how it was prior to July 2023.
Kind regards, Unimet Systems
Unimet Systems's reply31 Jul 2023, 19:23
Official
Good evening
We sympathise with you that with all the changes made by your landlord recently has created a lot of instability at your estate. Unfortunately, it is not under the control of Unimet how the landlord chooses to bill for services. As has been communicated to you by your landlord, with effect from 1st August 2023, your billing will revert to how it was prior to July 2023.
Kind regards, Unimet Systems
We sympathise with you that with all the changes made by your landlord recently has created a lot of instability at your estate. Unfortunately, it is not under the control of Unimet how the landlord chooses to bill for services. As has been communicated to you by your landlord, with effect from 1st August 2023, your billing will revert to how it was prior to July 2023.
Kind regards, Unimet Systems
BM
Bongekile M's updateReviewer Update
31 Jul 2023, 19:35What about the payments that were unaccounted for? As we speak right now, I requested for my meter statement / reading for the past week and your team hasn't reverted back to me.
You and my landlord have to sort this out without involving me because I have no idea what you are talking about.
I'll be waiting to get my meter readings for the past week (i.e payments, allocations, etc) . Thanking you in advance.
You and my landlord have to sort this out without involving me because I have no idea what you are talking about.
I'll be waiting to get my meter readings for the past week (i.e payments, allocations, etc) . Thanking you in advance.
BM
Bongekile M's update31 Jul 2023, 19:35
Reviewer Update
What about the payments that were unaccounted for? As we speak right now, I requested for my meter statement / reading for the past week and your team hasn't reverted back to me.
You and my landlord have to sort this out without involving me because I have no idea what you are talking about.
I'll be waiting to get my meter readings for the past week (i.e payments, allocations, etc) . Thanking you in advance.
You and my landlord have to sort this out without involving me because I have no idea what you are talking about.
I'll be waiting to get my meter readings for the past week (i.e payments, allocations, etc) . Thanking you in advance.
Unimet Systems's replyOfficial
31 Jul 2023, 20:44Good evening
All your invoices and your payments can be seen online via the Unimet Portal. Log in using the credentials assigned to you when you first registered. From the main menu at the top right corner, select "wallet" and then select "statement".
You can choose any date range that you need, then click "filter". For every invoice on the statement, there are three little dots on the right hand side. Click on the dots to view the detailed invoice or to email the email to yourself.
To see your meter readings, from the main menu select "meters", from the page that you are redirected to then click on "meter profile" next to the meter that you want information for, and then select the "usage" tab. This will give you your historic meter readings. You can then choose the date range of information that you are looking for.
Kind regards, Unimet Systems
All your invoices and your payments can be seen online via the Unimet Portal. Log in using the credentials assigned to you when you first registered. From the main menu at the top right corner, select "wallet" and then select "statement".
You can choose any date range that you need, then click "filter". For every invoice on the statement, there are three little dots on the right hand side. Click on the dots to view the detailed invoice or to email the email to yourself.
To see your meter readings, from the main menu select "meters", from the page that you are redirected to then click on "meter profile" next to the meter that you want information for, and then select the "usage" tab. This will give you your historic meter readings. You can then choose the date range of information that you are looking for.
Kind regards, Unimet Systems
Unimet Systems's reply31 Jul 2023, 20:44
Official
Good evening
All your invoices and your payments can be seen online via the Unimet Portal. Log in using the credentials assigned to you when you first registered. From the main menu at the top right corner, select "wallet" and then select "statement".
You can choose any date range that you need, then click "filter". For every invoice on the statement, there are three little dots on the right hand side. Click on the dots to view the detailed invoice or to email the email to yourself.
To see your meter readings, from the main menu select "meters", from the page that you are redirected to then click on "meter profile" next to the meter that you want information for, and then select the "usage" tab. This will give you your historic meter readings. You can then choose the date range of information that you are looking for.
Kind regards, Unimet Systems
All your invoices and your payments can be seen online via the Unimet Portal. Log in using the credentials assigned to you when you first registered. From the main menu at the top right corner, select "wallet" and then select "statement".
You can choose any date range that you need, then click "filter". For every invoice on the statement, there are three little dots on the right hand side. Click on the dots to view the detailed invoice or to email the email to yourself.
To see your meter readings, from the main menu select "meters", from the page that you are redirected to then click on "meter profile" next to the meter that you want information for, and then select the "usage" tab. This will give you your historic meter readings. You can then choose the date range of information that you are looking for.
Kind regards, Unimet Systems
BM
Bongekile M's updateReviewer Update
31 Jul 2023, 21:01Thank you for the feedback but I already tried that and your app doesn't allow me to get reading wish I can upload a screenshot
BM
Bongekile M's update31 Jul 2023, 21:01
Reviewer Update
Thank you for the feedback but I already tried that and your app doesn't allow me to get reading wish I can upload a screenshot
Unimet Systems's replyOfficial
01 Aug 2023, 02:36I will arrange for a support agent to contact you in the morning to assist you in person. Hello Peter is not an optimal channel of communication.
Kind regards, Unimet Systems
Kind regards, Unimet Systems
Unimet Systems's reply01 Aug 2023, 02:36
Official
I will arrange for a support agent to contact you in the morning to assist you in person. Hello Peter is not an optimal channel of communication.
Kind regards, Unimet Systems
Kind regards, Unimet Systems
BM
Bongekile M's updateReviewer Update
01 Aug 2023, 13:17Please be advised that I am still waiting for a call from one of your support agents.... This goes back to why I gave a 1.
BM
Bongekile M's update01 Aug 2023, 13:17
Reviewer Update
Please be advised that I am still waiting for a call from one of your support agents.... This goes back to why I gave a 1.