LB
Lebogang B
1 reviews | Active since Jul 2021
09 Sept 2021, 08:03
Wuhu ****
I complained in July and spent 2 weeks going up and down with unlilever with no success.
I’ve been trying to redeem an airtime voucher going on 3 months now with no success.
Also,the app says you get R25 for each successful referral which is a lie because whenever I refer people and scan they’re slips I never get the referral bonus.
I repeat,wuhu is a ****!!
Helpful (0)
Replies (5)0
Replies (5)
Unilever SA (Pty) Ltd's replyOfficial
09 Sept 2021, 11:01Dear Lebogang,
Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us. In the below you refer to your complaint experienced with the Wuhu App. As you will be aware, we take pride in the service we provide to our consumers and will endeavor to look into your concerns raised.
One of our consumer representatives will be in contact with you shortly to have this looked into.
Kind regards,
Unilever Consumer Engagement Centre
Kind regards,
Unilever Consumer Engagement Centre
Unilever SA (Pty) Ltd's reply09 Sept 2021, 11:01
Official
Dear Lebogang,
Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us. In the below you refer to your complaint experienced with the Wuhu App. As you will be aware, we take pride in the service we provide to our consumers and will endeavor to look into your concerns raised.
One of our consumer representatives will be in contact with you shortly to have this looked into.
Kind regards,
Unilever Consumer Engagement Centre
Kind regards,
Unilever Consumer Engagement Centre
LB
Lebogang B's updateReviewer Update
15 Sept 2021, 11:54Almost a week later I have not been assisted
Unilever went as far as deleting a whole Facebook post because everyone was complaining about the same thing as I am and not getting assisted. Most like me have been having problems for months & when you comment they tell you to inbox them but out messages are left on “Read”.
I’ll no longer bother to buy unilever products.
Unilever went as far as deleting a whole Facebook post because everyone was complaining about the same thing as I am and not getting assisted. Most like me have been having problems for months & when you comment they tell you to inbox them but out messages are left on “Read”.
I’ll no longer bother to buy unilever products.
LB
Lebogang B's update15 Sept 2021, 11:54
Reviewer Update
Almost a week later I have not been assisted
Unilever went as far as deleting a whole Facebook post because everyone was complaining about the same thing as I am and not getting assisted. Most like me have been having problems for months & when you comment they tell you to inbox them but out messages are left on “Read”.
I’ll no longer bother to buy unilever products.
Unilever went as far as deleting a whole Facebook post because everyone was complaining about the same thing as I am and not getting assisted. Most like me have been having problems for months & when you comment they tell you to inbox them but out messages are left on “Read”.
I’ll no longer bother to buy unilever products.
LB
Lebogang B's updateReviewer Update
15 Sept 2021, 11:56Almost a week later I have not been assisted
Unilever went as far as deleting a whole Facebook post because everyone was complaining about the same thing as I am and not getting assisted. Most like me have been having problems for months & when you comment they tell you to inbox them but out messages are left on “Read”.
I’ll no longer bother to buy unilever products.
And if you guys respond with “someone will call you” please don’t bother because even when you do call you never have answers,all you call to say is that “we are waiting for feedback from the wuhu team” as if wuhu is a different company 😒
Unilever went as far as deleting a whole Facebook post because everyone was complaining about the same thing as I am and not getting assisted. Most like me have been having problems for months & when you comment they tell you to inbox them but out messages are left on “Read”.
I’ll no longer bother to buy unilever products.
And if you guys respond with “someone will call you” please don’t bother because even when you do call you never have answers,all you call to say is that “we are waiting for feedback from the wuhu team” as if wuhu is a different company 😒
LB
Lebogang B's update15 Sept 2021, 11:56
Reviewer Update
Almost a week later I have not been assisted
Unilever went as far as deleting a whole Facebook post because everyone was complaining about the same thing as I am and not getting assisted. Most like me have been having problems for months & when you comment they tell you to inbox them but out messages are left on “Read”.
I’ll no longer bother to buy unilever products.
And if you guys respond with “someone will call you” please don’t bother because even when you do call you never have answers,all you call to say is that “we are waiting for feedback from the wuhu team” as if wuhu is a different company 😒
Unilever went as far as deleting a whole Facebook post because everyone was complaining about the same thing as I am and not getting assisted. Most like me have been having problems for months & when you comment they tell you to inbox them but out messages are left on “Read”.
I’ll no longer bother to buy unilever products.
And if you guys respond with “someone will call you” please don’t bother because even when you do call you never have answers,all you call to say is that “we are waiting for feedback from the wuhu team” as if wuhu is a different company 😒
Unilever SA (Pty) Ltd's replyOfficial
15 Sept 2021, 15:23Dear Lebogang,
Thank you for bringing this to our attention once again, As Unilever, we take pride in the service we provide to our consumers and will endeavor to look into all concerns raised with us.
Your case manager has been in contact to have your matter looked into and worked to a suitable resolution.
Regards,
Your case manager has been in contact to have your matter looked into and worked to a suitable resolution.
Regards,
Unilever SA (Pty) Ltd's reply15 Sept 2021, 15:23
Official
Dear Lebogang,
Thank you for bringing this to our attention once again, As Unilever, we take pride in the service we provide to our consumers and will endeavor to look into all concerns raised with us.
Your case manager has been in contact to have your matter looked into and worked to a suitable resolution.
Regards,
Your case manager has been in contact to have your matter looked into and worked to a suitable resolution.
Regards,
LB
Lebogang B's updateReviewer Update
16 Sept 2021, 13:03What suitable resolution?Everytime someone calls it’s always “we’ll escalate to the wuhu team”. I’m starting to think there’ll never be a resolution it’s been months but whenever I get a call it’s always the same excuse.
LB
Lebogang B's update16 Sept 2021, 13:03
Reviewer Update
What suitable resolution?Everytime someone calls it’s always “we’ll escalate to the wuhu team”. I’m starting to think there’ll never be a resolution it’s been months but whenever I get a call it’s always the same excuse.