LB
Lebogang B

1 reviews | Active since Jul 2021

21 Jul 2021, 10:56

Wuhu rewards is a ****

Wuhu rewards is a ****.

I requested a R50 shoprite voucher which never came,after 4 days of getting the “under review” alert on the app,the vouchers disappeared completely. Last week I tried redeeming a R55 Vodacom voucher which also said under review,2 hours later again all vouchers disappeared.

Ive been sending emails for 3 weeks,not once have they ever responded,I even commented on the Facebook page and inboxed them still no response.

What is the point of doing a loyalty program with no rewards,even as I write this today they’re rewards store is completely empty. Worst rewards scheme ever,don’t even waste your money buying unilever products or using the wuhu rewards program.

0
Replies (5)
Unilever SA (Pty) Ltd
Unilever SA (Pty) Ltd's reply22 Jul 2021, 12:55
Official
 Hi Lebogang,
Thank you for contacting Unilever Engagement Centre and raising your concern with us. I have asked one of our team members to contact you in order to get this resolved. 
Thank you for bringing this to our attention. 
Kind Regards,
Unilever Engagement 
LB
Lebogang B's update26 Jul 2021, 12:57
Reviewer Update
As much as someone from unilever did contact me a day after my review,they still haven’t resolved anything I was just told someone from the “wuhu department” will contact you & no one has. If they don’t intend on loading any vouchers they should tell the public because at this point I’m NEVER buying any unilever product again.

Their service is appalling
Unilever SA (Pty) Ltd
Unilever SA (Pty) Ltd's reply26 Jul 2021, 14:23
Official
 Hi Lebogang,
Thank you for contacting Unilever Engagement Centre. I apologize that your issue is still on going and hasn't been fully resolved. One of our team members will be in contact with your shortly. 

Kind Regards,
Unilever Engagement 
LB
Lebogang B's update29 Jul 2021, 12:26
Reviewer Update
At this point unilever takes their consumers for idiots.
I was told vouchers will be loaded this week and they’re not,I still reiterate, what kind of loyalty program never has what they promised consumers who buy their products just to qualify for vouchers?Also,why are the only 2 rewards on the app and donation option, how sure are we that even if we do donate the money will go to the organization as they’ve shown to be *************?
Just 2 days ago I scanned a tip slip with 2 sunlight Products which we’re supposed to add to my stamp cards (I had 8 before scanning) to make it 10 and receive R30 reward,but the 2 stamp cards were not credited even though the receipt was successfully scanned. Wuhu is a **** to make us believe we’ll get something in return just to make us buy their products. It doesn’t matter how long your till slip is,you can scan a receipt worth R1300 with multiple unilever products and only receive R1 for all those products People should just stay away from unilever products we’re being ****med.
Unilever SA (Pty) Ltd
Unilever SA (Pty) Ltd's reply02 Aug 2021, 06:52
Official
Hi Lebogang,
Thank you for contacting Unilever Engagement Centre. I believe one of our team members was in contact with you and were happy to resolve your matters. 

Kind Regards,
Unilever Engagement