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A D

1 reviews | Active since May 2018

13 Dec 2021, 23:04

WUHU problems/ LACK OF CUSTOMER SERVICE

I am sick and tired of your dismissive emails and NEVER SORTING OUT ISSUES!!! SINCE NOV6, I've been battling with customer services about a WUHU issue. I want pics and all supporting info. I've been told there is no direct way for me to interact DIRECTLY with them... I've been getting a version of this email for over 6 weeks now... I'M FRUSTRATED AND IRRITATED

Thank you for contacting Unilever and for your response.

We do appreciate your interest in our products and loyalty to the Unilever brand. Your feedback and recommendations are highly appreciated. I am so sorry to hear about the bad experience you've had with our Wuhu app/system and for the delay in feedback. Since our last interaction, I am still waiting for feedback from our Wuhu team since we don't work on weekends and I am expecting for their response during the week. Once again I am so sorry for the delay in feedback regarding your query on our Wuhu app/system and kindly request that you allow more time Hide quoted text

We appreciate and value your loyalty to the brand, kindly reach out to us should you have any further queries.

Kind Regards, Nthabiseng Consumer Engagement Centre

I WANT THIS ISSUE RESOLVED ALREADY!!!!

Unilever [ ref:_00DE0bbLj._5004JXg21h:ref ]

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Replies (6)
Unilever SA (Pty) Ltd
Unilever SA (Pty) Ltd's reply14 Dec 2021, 08:35
Official
Hi A Dunywa, Thank you for contacting Unilever Engagement Centre and raising your concern with us.  Apologies for the inconvenience, I have asked one of our team members to contact you in order to get this resolved. 
Kind Regards,Unilever Engagement 

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A D's update14 Dec 2021, 16:14
Reviewer Update
I sent you the number to contact me...
I'm still waiting for the call...
Disappointed. .. very disappointed 😡😡😡😡
Unilever SA (Pty) Ltd
Unilever SA (Pty) Ltd's reply14 Dec 2021, 17:37
Official
Hi A Dunywa,
 
Thank you for contacting Unilever Engagement Centre and raising your concern with us.  There has been a delay, however one of our team members has been in contact and we will work towards a resolution to get this resolved. 

Kind Regards,
Unilever Engagement 
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A D's update14 Dec 2021, 17:47
Reviewer Update
I just spoke with Nthabeseng the agent I have been dealing with via email...the call was very UNPRODUCTIVE! !!
I have 6 emails from her claiming to be waiting on a response from the wuhu team..SIX!!! On Dec 1 &2 I sent 3 emails wanting to speak with the wuhu escalations team or management. ..And nothing...just more of the same email as i copied above.
There is no-one dealing with my complaint and I'm beyond frustrated and angry!!!
I want a call from someone who can RESOLVE my complaint! !! I do not want to speak with this lady anymore...all she is doing is pushing me from pillar to post!!!

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A D's update16 Dec 2021, 12:34
Reviewer Update
Got a call from a young man yesterday around this time... he informed me that WUHU is prioritizing my issue and I will get a RESOLUTION within 24hrs...
I'M WAITING
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A D's update17 Dec 2021, 11:00
Reviewer Update
I'M STILL WAITING! !!