nM
nare M
1 reviews | Active since Nov 2015
19 Nov 2015, 16:09
wrongfully packed
I bought 3 packets of Knorr cream of chicken 50g soup packs yesterday, to my surprise the content was not what I had paid for, instead I found thick vegetable soup inside the packet. I decided to open the 2nd packet but it was the same story, I then angrily opened the third one but still found the THICK VEGETABLE SOUP, I was upset because I was mislead by the outside and found myself stuck with thick vegetable soup!!! it ruined my meal,
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Unilever SA (Pty) Ltd's replyOfficial
20 Nov 2015, 14:02Hello nma****a,
Thank you for contacting us regarding Knorr Cream of Chicken Soup you purchased. We are truly sorry for the inconvenience caused. Please provide the best before date and batch numbers for factory investigation. If you still have the samples, we would like to collect them from you for further investigation. Please provide your physical address and Aramax courier will contact you to make collection arrangement. Once I get laboratory report, I will contact you again. Thank you once again for valuable feedback.
Kind regards
Zanele Mpanza
Consumer Affairs
***
Thank you for contacting us regarding Knorr Cream of Chicken Soup you purchased. We are truly sorry for the inconvenience caused. Please provide the best before date and batch numbers for factory investigation. If you still have the samples, we would like to collect them from you for further investigation. Please provide your physical address and Aramax courier will contact you to make collection arrangement. Once I get laboratory report, I will contact you again. Thank you once again for valuable feedback.
Kind regards
Zanele Mpanza
Consumer Affairs
***
Best regards,
Unilever SA (Pty) Ltd's reply20 Nov 2015, 14:02
Official
Hello nma****a,
Thank you for contacting us regarding Knorr Cream of Chicken Soup you purchased. We are truly sorry for the inconvenience caused. Please provide the best before date and batch numbers for factory investigation. If you still have the samples, we would like to collect them from you for further investigation. Please provide your physical address and Aramax courier will contact you to make collection arrangement. Once I get laboratory report, I will contact you again. Thank you once again for valuable feedback.
Kind regards
Zanele Mpanza
Consumer Affairs
***
Thank you for contacting us regarding Knorr Cream of Chicken Soup you purchased. We are truly sorry for the inconvenience caused. Please provide the best before date and batch numbers for factory investigation. If you still have the samples, we would like to collect them from you for further investigation. Please provide your physical address and Aramax courier will contact you to make collection arrangement. Once I get laboratory report, I will contact you again. Thank you once again for valuable feedback.
Kind regards
Zanele Mpanza
Consumer Affairs
***
Best regards,