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Terence P

1 reviews | Active since Nov 2014

14 May 2021, 11:45

worst service ever from Unilever Wuhu

Good day, I have been trying to get assistance for this for such a long time, all I want is to purchase the item from the Unilever Wuhu rewards store as I have earned the points required. This is getting so frustrating and is the most annoying, horrible, absolutely ********** and EVIL service I ever experienced. i have been purchasing items you guys promoted to get the points, now that i have the points to purchase from your rewards store, evryone is ignoring all my requests and emails as the rewards store is not working. why offer a reward to program and deny the client the promised rewards when you make them earn them points. I wish i never wasted my time in joining this rewards program and i beleive the social media platforms deserve to know how you treat your customers.

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Replies (1)
Unilever SA (Pty) Ltd
Unilever SA (Pty) Ltd's reply03 Jun 2021, 13:05
Official
Dear Terence,

 In the below we refer to your complaint experienced with the Wuhu rewards program.As you will be aware, we take pride in the service we provide to our consumers.

One of our consumer representatives will be  in contact with you shortly. We apologise for the inconvenience caused.

Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us.

We hope to get this resolved for you speedily

Kind regards, 

Unilever Consumer Engagement Centre