TR
Thivhonali R
1 reviews | Active since Mar 2015
30 Jan 2021, 17:07
Weak packaging
I bought Ola rich and creamy ice from shoprite and by the time I got home the container was open and the ice cream was spiling out onto the plastic. A substantial amount was at the bottom of the plastic and some onto other stuff in the plastic bag
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Unilever SA (Pty) Ltd's replyOfficial
19 Feb 2021, 14:20Hello Thivhonali,
Thank you for contacting Unilever.
In the below we refer to your complaint experienced.
As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.
We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced and annoyance that this has caused.
One of our consumer representatives has reached out to you via the e-mail address you have provided to look into the matter urgently. We attempted to contact via the cellphone number provided but we were unable to reach you.
Kind regards
Unilever Consumer Engagement Centre…….
Thank you for contacting Unilever.
In the below we refer to your complaint experienced.
As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.
We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced and annoyance that this has caused.
One of our consumer representatives has reached out to you via the e-mail address you have provided to look into the matter urgently. We attempted to contact via the cellphone number provided but we were unable to reach you.
Kind regards
Unilever Consumer Engagement Centre…….
Best regards,
Unilever SA (Pty) Ltd's reply19 Feb 2021, 14:20
Official
Hello Thivhonali,
Thank you for contacting Unilever.
In the below we refer to your complaint experienced.
As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.
We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced and annoyance that this has caused.
One of our consumer representatives has reached out to you via the e-mail address you have provided to look into the matter urgently. We attempted to contact via the cellphone number provided but we were unable to reach you.
Kind regards
Unilever Consumer Engagement Centre…….
Thank you for contacting Unilever.
In the below we refer to your complaint experienced.
As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.
We therefore, view this very seriously indeed and would like to assure you that this matter will be dealt with at the most efficient level. We are truly sorry for the problem you have experienced and annoyance that this has caused.
One of our consumer representatives has reached out to you via the e-mail address you have provided to look into the matter urgently. We attempted to contact via the cellphone number provided but we were unable to reach you.
Kind regards
Unilever Consumer Engagement Centre…….
Best regards,