Voted best employer of SA and Africa but you can't response to your customers!

<p>Dear Unilever,</p> <p> </p> <p>This is my fourth attempt to contact both you and Shield. To date I have not had a phone call or email! I recently bought your new motion-sense deodorant for females and after a couple of uses the nozzle no longer works. My boyfriend did the same but bought the one for men and the same happened with the nozzle.</p> <p> </p> <p>I first contacted Shield via their online contact form, not once but twice! I then went to Unilever's website and emailed you as well as submitted an online contact form. I received a sms with a code to present to Checkers / Shoprite (I do not shop at either but I do appreciate the inconvenience, another way Unilever is making its customers happy) in order to receive R60.00 for my purchase of Unilever personal care products however, when I presented it to the teller she said I have to spend more than R60.00 to get R60.00 off. Why would I spend more money on your products when the first ones I purchased don't even work?</p> <p> </p> <p>This is absolutely pathetic service, especially for a company that has been voted best Employer for SA and Africa! Would be great if you could treat your customers the same way.</p> <p>Extract from Top Employers Institute – “Unilever South Africa was awarded the Top Employers South Africa 2016 and Top Employers Africa 2016 certification. Our comprehensive independent research revealed that Unilever South Africa provides exceptional employee conditions, nurtures and develops talent throughout all levels of the organisation and has demonstrated its leadership status in the HR environment, always striving to optimise its employment practices and to develop its employees.”</p> <p> </p> <p>I look forward to hearing from one of your over-paid, over-nurtured and over-developed employees who clearly lack the s****s that are really needed - basic customer care!</p> <p> </p> <p>Yours faithfully,</p> <p>Claire</p> <p> </p> <p> </p>