Unsatisfactory service from Unilever

I keep on purchasing products from Unilever... I find their product standard have dropped. I have emailed them to complain about the shampoo and cond I had purchased from pick N pay, they responded saying I will receive feedback within 5 days, a month has passed already. I am disappointed in their customer service. I have also purchased perfumes and it has no fragrance, this has been happening for years. I am now fed up with the them. I would really like them to fix all of this as eff as possible. I have indi to them to make contact with me via email. This needs attention urgently Thank you Mrs N Husain