Unilever Wuhu, worst experience and service

Item: Unilever SA (Pty) Ltd
Rating: 1
Author: Terence P

I have been trying to get a hold of someone to assist for 2 days now from WUHU. they dont even have a contact number on their contact us page. I have R50 (500 points) and I am trying to buy the R50 cell c airtime which is R50 (500 points). their system is only saying "you donot have enough points, come back after more scans", this just seems to be another **** rewards program. I emailed multiple times now and the only response I got was that the reward store is not working and is offline, I emailed back to ask when it will be back online but no response. Am I supposed to forget about the rewards and points because its just not working or what do I do? I am not sure if this is just another marketing scheme to get customers to buy specific products, can someone please assist as this is so fraustrating. this is the worst service I ever came accross for a rewards program, actually regretting going to purchase all those items for the points, taking pics, tranfering to my PC, then scanning, again and again. :(

Helpful (0)

Replies (3)

Unilever SA (Pty) Ltd's replyOfficial

12 May 2021, 09:54

Hi Terence

In the below we refer to your complaint experienced with redemption of your Wuhu Voucher

As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.

After checking our systems , I do see that you have been in contact with one of our representatives , They are currently working on our case, thank you for your patience.

Once again, Thank you for bringing this to our attention, we appreciate you taking the time to raise this concern with us. We are truly sorry for the experience.

Kind regards,

Unilever Consumer Engagement Centre

Unilever SA (Pty) Ltd's reply12 May 2021, 09:54

Official

Hi Terence

In the below we refer to your complaint experienced with redemption of your Wuhu Voucher

As you will be aware, we take pride in the service we provide to our consumers and every endeavour is made to ensure that that their contact with our organisation is handled professionally.

Terence P's updateReviewer Update

13 May 2021, 15:05

Hi, thank you so much for the response, I really appreciate it,
however its been going on to the second week and my query is still not resolved.
could someone please assist as its becoming so frustrating.
I have been trying for so long, calling, emailing, lodging queries.
its like going nowhere, really slowly.
if some one could please help in resolving. I am asking in the most polite way possible, please assist, Thank you.

Terence P's update13 May 2021, 15:05

Reviewer Update

Unilever SA (Pty) Ltd's replyOfficial

03 Jun 2021, 13:11

Hi Terence,

I have asked someone from the team to contact you immediately.
I see there is no mobile number on the details, so I have asked for the team to e-mail you.
You can then provide your mobile number and we can call you.

Kind regards

Unilever Engagement Centre

Unilever SA (Pty) Ltd's reply03 Jun 2021, 13:11

Official