SF
Sally F
1 reviews | Active since Jul 2019
14 Dec 2023, 18:04
Unilever - Sunlight soap
I have been using the so-called 250g bar of Sunlight soap to make washing powder. I make it in the Vorwerk Thermomix which weighs accurately in 5 g increments. I noticed that 2- or 3 consecutive bars weighed in at less than 250g. I contacted the company and their explanation was that scales can differ by 5 g or so. However, the last bar I used about week ago weighed 210g! As they make many products, eg washing powder, and others that no doubt need weighing; either of the individual ingredients or the finished product, the public is being short-changed by quite a bit. For a company that has been around a while and has an extensive array of products - all I can say is 'shame on you'
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Replies (1)Unilever SA (Pty) Ltd's replyOfficial
18 Dec 2023, 07:07Hi Sally,
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Unilever SA (Pty) Ltd's reply18 Dec 2023, 07:07
Official
Hi Sally,
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
