JV
Jason V

1 reviews | Active since Dec 2021

13 Aug 2024, 17:38

Unilever sucks

hi all . about 3 months ago i wrote a review here on the ola ice cream that was melted and refrozen who knows how many times . To unilevers credit they contacted me and resolved the issue very effectively . Well obviously not really effectively On Sunday (08/11)i was at the local super market and decided what the hell lets try it again . This time the tub was in there red ola fridge so i thought maybe someone at unilever actually has a bit of pride in their company and did something about the issue . Needless to say i was sadly disappointed . Exact same thing of having refrozen ice cream happened again . Anyway i can only blame myself . i was dumb enough to think maybe someone at Unilever gave a **** . i messaged them , just to let them know and have no intention of going any further with it . But what was really concerning is i managed to get through to their customer support or whatever it is and one of the points they made was when it is delivered its not their problem . For me that highliights just how bad things have gotten in SA . I know for a fact in years gone by the companies uesd to have people checking up on their products because they actually didn't want customers having bad experiences , Today they don't give a s%$t or at least unilever doesn't

As I say this complaint is more of a letter making people aware of the ***** the customer attitude at unilever

Anyway i would recommend dodging unilever products if possible . i know i will be trying , To have a policy that doesnt care one bit about what product the customer ends up with is just poor service and if thats the way are to customers imagine how bad it is behind closed doors

0
Replies (3)
Unilever SA (Pty) Ltd
Unilever SA (Pty) Ltd's reply13 Aug 2024, 18:24
Official
Hi Jason,

Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands. 

One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.

Kind Regards,
Unilever Engagement Centre 

JV
Jason V's update13 Aug 2024, 19:39
Reviewer Update
not to worry i chatted to the guys at customer support whatsapp and besides that , this was my fault . i actually beleived the bs they told me the first time . it wont happen again
JV
Jason V's update19 Aug 2024, 19:39
Reviewer Update
hi all apologies to unilever for my slow response , just got bust and slipped my mind ,Just to let people know I was contacted by UniLever a few days ago and was made whole and was given a voucher to use in replacement of the offending item . They also told me of a convincing course of action they will be pursuing in correcting the actual problem . The reason I say convincing as opposed to saying it will be done is purely because this a repeat situation . However I do believe Luciano is sincere and I am satisfied with the outcome . Please consider this matter resolved and completed