1 reviews | Active since Dec 2021
Unilever sucks
hi all . about 3 months ago i wrote a review here on the ola ice cream that was melted and refrozen who knows how many times . To unilevers credit they contacted me and resolved the issue very effectively . Well obviously not really effectively On Sunday (08/11)i was at the local super market and decided what the hell lets try it again . This time the tub was in there red ola fridge so i thought maybe someone at unilever actually has a bit of pride in their company and did something about the issue . Needless to say i was sadly disappointed . Exact same thing of having refrozen ice cream happened again . Anyway i can only blame myself . i was dumb enough to think maybe someone at Unilever gave a **** . i messaged them , just to let them know and have no intention of going any further with it . But what was really concerning is i managed to get through to their customer support or whatever it is and one of the points they made was when it is delivered its not their problem . For me that highliights just how bad things have gotten in SA . I know for a fact in years gone by the companies uesd to have people checking up on their products because they actually didn't want customers having bad experiences , Today they don't give a s%$t or at least unilever doesn't
As I say this complaint is more of a letter making people aware of the ***** the customer attitude at unilever
Anyway i would recommend dodging unilever products if possible . i know i will be trying , To have a policy that doesnt care one bit about what product the customer ends up with is just poor service and if thats the way are to customers imagine how bad it is behind closed doors
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you to obtain more information in the next 24 hours, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement Centre
