SM
Siphiwe M
1 reviews | Active since Dec 2017
23 Jul 2022, 18:05
Unilever SA misleading!
I was instructed to register my product on the Unilever website last month after buying an LG washing machine. When I completed that, I was informed that I would receive a voucher for three 1.5-liter bottles of OMO Auto Washing Liquid. This did not occur after a week or two of waiting. This is very misleading, and when I contacted Unilever, they informed me that the campaign was over and that I would no longer be able to receive the washing liquid. I am quite disappointed in Unilever because I cannot believe they would treat me in this manner.
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Replies (2)
Unilever SA (Pty) Ltd's replyOfficial
25 Jul 2022, 08:46Hi Sifiso,
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you shortly to obtain more information, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you shortly to obtain more information, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement
Unilever SA (Pty) Ltd's reply25 Jul 2022, 08:46
Official
Hi Sifiso,
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you shortly to obtain more information, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement
Thank you for contacting Unilever Engagement Centre and raising your concern with us. We appreciate your feedback, so that we can improve where necessary and give you the very best experience of our brands.
One of our team members will contact you shortly to obtain more information, so that we can investigate your complaint further.
Kind Regards,
Unilever Engagement
SM
Siphiwe M's updateReviewer Update
05 Aug 2022, 10:00Hi Unilever
I sincerely appreciate you responding to me and doing so quickly. Ronelle, one of your staff members, has been in touch with me. She has gone above and beyond what is required of her to help me with my problem. I sincerely appreciate the excellent service I received from her; she made the procedure incredibly simple and speedy. I am astonished at how quickly Unilever was able to resolve my issue; I am extremely appreciative, thank you once more, and I will continue to support your brand, as I have done over the years. Once more, I want to thank you for everything.
Kind regards
Sifiso
I sincerely appreciate you responding to me and doing so quickly. Ronelle, one of your staff members, has been in touch with me. She has gone above and beyond what is required of her to help me with my problem. I sincerely appreciate the excellent service I received from her; she made the procedure incredibly simple and speedy. I am astonished at how quickly Unilever was able to resolve my issue; I am extremely appreciative, thank you once more, and I will continue to support your brand, as I have done over the years. Once more, I want to thank you for everything.
Kind regards
Sifiso
SM
Siphiwe M's update05 Aug 2022, 10:00
Reviewer Update
Hi Unilever
I sincerely appreciate you responding to me and doing so quickly. Ronelle, one of your staff members, has been in touch with me. She has gone above and beyond what is required of her to help me with my problem. I sincerely appreciate the excellent service I received from her; she made the procedure incredibly simple and speedy. I am astonished at how quickly Unilever was able to resolve my issue; I am extremely appreciative, thank you once more, and I will continue to support your brand, as I have done over the years. Once more, I want to thank you for everything.
Kind regards
Sifiso
I sincerely appreciate you responding to me and doing so quickly. Ronelle, one of your staff members, has been in touch with me. She has gone above and beyond what is required of her to help me with my problem. I sincerely appreciate the excellent service I received from her; she made the procedure incredibly simple and speedy. I am astonished at how quickly Unilever was able to resolve my issue; I am extremely appreciative, thank you once more, and I will continue to support your brand, as I have done over the years. Once more, I want to thank you for everything.
Kind regards
Sifiso