Unilever OMO Defective Packaging

Email to Unilever: Please be informed that we purchased 2 x 2kg OMO Auto washing powder and the packaging was defective. The product seeped out from the centre closure and caused wastage of the power. Please provide the corrective action that will be taken relating to this complaint. I have attached photographs for your perusal which includes the batch number and all relevant information needed. I have spoken to Phiwo at your office who did mention that I forward her the email and she will action this accordingly. Please revert back to me.

2nd email to Unilever Hi Phiwo

Please be informed that I received a call from your freight company last week and arrangements were made and agreed that the freight would collect the defective product today 18.06.2019 time between 09am to 12pm. THIS DID NOT HAPPEN. I made special arrangements for someone to be at my residence to assist your freight company and they did not arrive. Lack of planning on your path with the freight company does not constitute an emergency on my path now. I need closure and corrective action on this complaint before I escalate it.

I am still waiting for feedback!!