Unilever not caring about there customers

So I bought my shield roll on 3 week ago I used it and shot out boils under my arms used stuff for the boils it healed and didn't use roll on till fully healed arms was fine then I used it again Monday and the boils returned spoke to anri from Unilever sent her pictures of everything she needed and she told me that I have a medical Condition and there product does nt give problems which was very rude and the more I asked her what condition as my doctor would of told me and I'm telling her for more than a decade I've use the product its the first time she saying its not Unilevers problem