yY
yasini Y

1 reviews | Active since Nov 2010

03 Jun 2017, 23:11

Unilever - Nonconforming Sunlight Dish washing Liquid

<p>Please be informed that I purchased 5 x 1.5l Sunlight Lemon 100 Original Dishwashing Liquid from Game Trade Route Mall in January 2017.</p> <p>The Product does not conform to quality standards and surely is not consistent with the actual foaming when app**** on a sponge for washing dishes.</p> <p>I have been using your product for many years and this is the first time I have encountered this type of nonconformity whereby I have to apply excessive volumes of the liquid in order to do a thorough cleaning process.</p> <p>Kindly arrange to either collect the defective product and conduct an investigation into the root cause and what corrective action shall me taken.</p> <p> </p> <p>NB. I have attached photographs for your perusal.</p> <p>I await your prompt reply into this matter.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Yasin Ismail</p> <p>Cell no. ********** alternatively ********** </p> <p>Identification printing of bottle: MF03/05/2016 15:30</p> <p>EXP 02-05-2019 </p>

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Replies (3)
Unilever SA (Pty) Ltd
Unilever SA (Pty) Ltd's reply05 Jun 2017, 14:21
Official

Thank you for the complaint received.

However, this complaint has been attended to and resolved by Patricia.

Kind regards,

Bongi Bhengu

Unilever SA CEC

yY
yasini Y's update05 Jun 2017, 22:40
Reviewer Update

I would to extend my gratitude to your customer service.
The complaint was dealt with in a professional manner and corrective action was taken.
Well done Unilever SA!

Unilever SA (Pty) Ltd
Unilever SA (Pty) Ltd's reply06 Jun 2017, 15:28
Official

Thank you very much for your kind words about our service. We really do appreciate receiving this valuable feedback from the source that really counts, you the consumer.

Kind regards,

Unilever SA CEC